Complaints

If you need to make a complaint, please contact us and we'll do everything we can to resolve your complaint as quickly as possible, but please allow up to five working days for a reply.

When we first write to you, we'll send you a summary of the procedures that we'll follow when resolving your complaint. A copy of these procedures can be found here Download our Complaints Handling Procedure PDF.

If you want to contact us to make a complaint you can do so by sending us a secure message from your Online ISA or by writing to the following address:

Bank of Ireland UK Savings
PO Box 5417
BRIGHTON
BN50 8HP

Alternatively, you can speak to our Customer Service Team on 0333 220 5069. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded. We're available from 9am to 5.30pm weekdays, except Wednesday when we’re available from 9.30am to 5.30pm.

If you are not satisfied with the response to your complaint, you may be able to refer it to the Financial Ombudsman Service. Making a complaint won’t affect your legal rights. You can contact the Financial Ombudsman Services by writing to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

0300 123 9123

www.financial-ombudsman.org.uk

email: [email protected]